Privacy Policy
About this policy
Active Solutions Billing & Collections ("Active Solutions," "we," "us," or "our"), based in Yonkers, New York, provides this policy to explain how information is handled through this public website and its consultation form. This policy concerns website visitors and business inquiries. It does not replace a separate client agreement, business associate agreement, or notice governing patient information handled in a client engagement.
Information collected
When you request a consultation, the form asks for your full name, practice or business name, business email address, phone number, service needed, and an optional message. We also receive information you choose to provide by email or telephone.
When you browse the website, our hosting and technology providers may receive technical information such as your IP address, browser and device information, referring page, and access times as needed to deliver content, operate their services, and prevent misuse.
How information is used
We use business inquiry information to respond to requests, discuss services, communicate about a potential or existing business relationship, and maintain related correspondence. Technical information may be used to operate, troubleshoot, and protect the website. Submitting a consultation request is not an agreement to receive unrelated marketing messages.
Service providers and sharing
The consultation form uses Formspree to process submissions and deliver notifications to our Gmail business inbox. Submission details may be stored by Formspree and in our email records. Our email service is provided by Google; see Google’s Privacy Policy.
The Industry News sections use an Elfsight widget to display Healthcare Dive articles. The website also loads fonts, images, and styling resources from external providers, including Google and Tailwind’s content delivery service. Loading these resources sends a request to the provider, which can include technical information such as your IP address.
Information may be shared with providers supporting these functions, with advisers where needed, or when required by law or reasonably necessary to address fraud, security incidents, or protect legal rights. We do not use consultation submissions to sell contact lists.
Cookies and external links
Embedded services may use cookies or similar browser storage. Elfsight describes a visitor cookie used to help count widget views accurately. You can manage cookies through your browser; blocking cookies or external content may affect the news widget or other features.
Clicking a news article or another external link takes you to a separate website whose own policies apply. Displaying an article does not mean that Active Solutions controls the publisher’s website or privacy practices.
Do not submit patient or sensitive information
The public consultation form is for general business inquiries. It is not a patient portal or a channel for transmitting protected health information. Do not submit patient names, dates of birth, insurance member IDs, claim files identifying patients, medical records, Social Security numbers, financial account details, passwords, or payment-card information.
If an engagement requires confidential records, contact us first to arrange an appropriate authorized transfer method and any required agreements.
Retention, security, and your choices
Business inquiry records are retained as needed to respond, maintain the business relationship, address disputes, and meet applicable recordkeeping obligations. Provider storage and backup practices may affect retention. No online transmission or storage method can be guaranteed completely secure.
You may contact us to request access to, correction of, or deletion of information you submitted, or ask us to stop optional follow-up communications. We may need to verify your identity and may retain information when permitted or required by law. Any additional privacy rights available under applicable law remain unaffected.
Audience, processing location, and updates
This website is intended for adult healthcare professionals and business representatives, not children under 13. Please contact us if you believe a child has submitted personal information.
We operate in the United States. Our providers may process information in the United States or other locations described in their policies. We may update this policy as the website or our practices change. The revision date appears above; additional notice or permission will be provided when required by law.
Contact us
For privacy questions or requests, email [email protected] or call 914-457-3313. Business hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time.