Terms & Conditions
About these terms
These Terms & Conditions govern use of the public website of Active Solutions Billing & Collections ("Active Solutions," "we," "us," or "our"), based in Yonkers, New York. Please read them before using the website. If you do not agree, please discontinue use. Our Privacy Policy explains how website information is handled.
Website purpose and services
This website provides general information about medical billing, insurance collections, and administrative arbitration support services for healthcare practices. Website information is not legal, medical, tax, or individualized compliance advice. Active Solutions does not provide legal representation through this website.
Descriptions of services are informational. Specific responsibilities, fees, confidentiality obligations, and any patient-information handling arrangements must be established in a separate written agreement.
Consultation requests and communications
Submitting a form, sending an email, or speaking with us does not by itself create a client relationship, engage us to act on a claim, or establish an attorney–client relationship. A consultation request does not guarantee availability, acceptance of work, or a particular response time.
Provide accurate business contact information and submit information only when authorized to do so. By requesting a consultation, you ask us to contact you about that request using the details provided. Do not use the public form or ordinary inquiry email to send patient records, identifying claim documents, insurance IDs, Social Security numbers, or other sensitive information. Contact us first to arrange an appropriate transfer method.
No guaranteed results or deadline monitoring
Billing and collection outcomes depend on factors including documentation, payer decisions, contractual requirements, applicable rules, and the circumstances of each matter. Website descriptions, experience statements, or examples do not guarantee reimbursement, reversal of a denial, recovery amounts, or an arbitration outcome.
Sending an inquiry does not pause, preserve, or extend a filing, appeal, collection, or statutory deadline. Do not rely on an inquiry as confirmation that Active Solutions is monitoring or responsible for a deadline; any such responsibility must be expressly agreed in writing.
Industry news and external services
News headlines, summaries, and links displayed through the RSS widget are supplied by third-party sources, including Healthcare Dive, and may update automatically. They are provided for general information, may be incomplete or out of date, and are not a substitute for checking the original source or obtaining professional advice.
Article content, publisher names, and related materials belong to their respective owners. Attribution does not imply an affiliation, sponsorship, or endorsement. External websites, Formspree, and Elfsight operate under their own terms and policies. Active Solutions does not control their availability, content, or practices.
Ownership and permitted use
Active Solutions’ original website text and branding are protected by applicable intellectual property law. Third-party articles, images, fonts, software, and other licensed materials remain subject to their owners’ rights and applicable licenses.
You may view this website and save or print reasonable portions for your own internal evaluation of our services, subject to any applicable third-party restrictions. Do not remove ownership notices, impersonate Active Solutions, or reproduce its original content or branding for commercial redistribution without permission. Uses permitted by law remain permitted.
Acceptable use
Do not use this website to transmit unlawful content, spam, malicious code, or information you are not authorized to disclose. Do not attempt unauthorized access, interfere with the website or its providers, or misuse the consultation form. We may restrict access where reasonably necessary to address misuse or protect the service.
Accuracy, availability, and responsibility
We seek to keep information useful and accurate, but website content and features may change, contain errors, or be unavailable. To the extent permitted by law, the website is provided as available without a promise of uninterrupted access or that general information will fit a particular situation.
To the extent permitted by law, Active Solutions is not responsible for indirect or consequential losses arising from use of, or inability to use, this public website or reliance on third-party news. These terms do not exclude liability for fraud, willful misconduct, gross negligence, or any liability or rights that cannot lawfully be excluded. A separate signed client agreement governs responsibility for contracted services.
Applicable law and changes
These terms are governed by the laws of New York and applicable United States federal law, subject to any mandatory rights or protections that apply to you. Nothing here requires binding arbitration or waives rights that cannot lawfully be waived.
We may revise these terms as the website changes. Revisions will be posted with an updated date and apply prospectively. Additional notice or agreement will be provided where required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent legally permitted.
Contact us
For website or terms questions, email [email protected] or call 914-457-3313. Business hours: Monday–Friday, 9:00 AM–7:00 PM Eastern Time.